Service Plan
Click the view payment plans details button
for each plan to view further information about them.
Lite Plan
1,500,000 won
*CS agent sharing service
Monthly plan subscriptions ( VAT seperate)
- CS by call / CS by chat
- Dashboard / Mail CS
- Community Monitoring Activity
- Operator Productivity management
- CS QA / Data Report
- Happy / Cold call, mail activities
- At-home work management service (discuss seperately)
Professional Plan
Seperate Discussions
*1 on 1 agent operations
Chat with experts first, select monthly plan later
- Team services
- Light plan service included
- Response / processing rate performance management
- VOC management
- happy / cold call, mail activity (outbound)
Premium Plan
Seperate Discussions
*Minimum of 2 managers operating
Chat with experts first, select monthly plan later
- Dedicated team service
- Lite ~ Professional service included
- Read time service level management
- Global Customer service
- Emotional counseling
- Regular operations / trend reports
- VIP dedicated management
- Customer satisfaction survey
Enterprise Plan
Seperate Discussions
*2 managers operating per team
Chat with experts first, select monthly plan later
- Dedicated team service
- Lite ~Premium service included
- Blog / SNS management
- Additional operation customizing
- Matching solution development (SI)
- Corporate type professional operation service provided
If light plan is selected.
Operation task amounts are not huge, butin cases where systematic operation tasks are required||it is a reasonable plan to be selected
✅ CS shared economic model
✅ Standardized report provided
✅ Reasonable costs
Service Support
Each plans’ supported services needs to be checked thoroughly.
Service Channels |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Service ChannelsCS by call |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCS by chat |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCS by Dashboard / mail |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCommunity monitoring activity |
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance Management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Performance ManagementOperator Productivity |
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance Management
Response /
|
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance ManagementRead time service level |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / Management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Quality / ManagementCS QA |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / ManagementData Report |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / ManagementGlobal / Emotional CS |
Lite
|
Professional
|
Premium
|
Enterprise
|
Client management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Client managementVOC Management |
Lite
|
Professional
|
Premium
|
Enterprise
|
Client managementVIP specialized management |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional features |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Additional features
happy calls/ cold calls
|
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresCustomer satisfaction surveys |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresViral marketing |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresBlogs / SNS Operations |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresAdditional operations customizing |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresMatching solution development (SI) |
Lite
|
Professional
|
Premium
|
Enterprise
|
D2C commerce post-implementation
effects at company A
Reasonable prices for running customer services
No need to manage labor force,
allowing more important tasks to be focused on.
-
#Less than 5 employee companies #Tight budgets #Time & efficiency focused
Customer channel: Call, Kakaotalk, Naver TalkTalk, dashboards, instagram
CS Volume: No more than 15 cases a day
Product sourcing / More time
spent on CS than marketing.
Use time efficiently so that more focus is on MD/product sourcing than CS.
Customer enquiry related responses are delayed ausing unanswered cases to pile up.
Fast & precise customer response
proccessing & customer care.
Difficult to increase labor
force due to tight capacities.
Reasonable prices allow proffesional responses & multichannel coverage.
If the situation is similar to AI, light plans could be implemented to increase operation efficiency!
Customer Interview
Endless operation’s range
created by experts
a small but significant difference.
Allows for CS conversations to be faster and precise,
leading to customer service qualities have been improved significantly.
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BPO Service estimate consultation
If you are facing difficulties in choosing plans
discuss with an expert agent then decide!