Service Plan
Click the view payment plans details button
for each plan to view further information about them.
Lite Plan
1,500,000 won
*CS agent sharing service
Monthly plan subscriptions ( VAT seperate)
- CS by call / CS by chat
- Dashboard / Mail CS
- Community Monitoring Activity
- Operator Productivity management
- CS QA / Data Report
- Happy / Cold call, mail activities
- At-home work management service (discuss seperately)
Professional Plan
Seperate Discussions
*1 on 1 agent operations
Chat with experts first, select monthly plan later
- Team services
- Light plan service included
- Response / processing rate performance management
- VOC management
- happy / cold call, mail activity (outbound)
Premium Plan
Seperate Discussions
*Minimum of 2 managers operating
Chat with experts first, select monthly plan later
- Dedicated team service
- Lite ~ Professional service included
- Read time service level management
- Global Customer service
- Emotional counseling
- Regular operations / trend reports
- VIP dedicated management
- Customer satisfaction survey
Enterprise Plan
Seperate Discussions
*2 managers operating per team
Chat with experts first, select monthly plan later
- Dedicated team service
- Lite ~Premium service included
- Blog / SNS management
- Additional operation customizing
- Matching solution development (SI)
- Corporate type professional operation service provided
If professional plan is selected.
Suitable for services in a steady state with a constant cycle of change.One experienced operator
is in charge of the entire service,||and an expert consultant will be dispatched with the operator
in the early stages to design a matching operation plan.
is in charge of the entire service,
in the early stages to design a matching operation plan.
✅ Expert agent dispatch
✅ Automated data report
✅ Smart customer care
Service Support
Each plans’ supported services needs to be checked thoroughly.
Service Channels |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Service ChannelsCS by call |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCS by chat |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCS by Dashboard / mail |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCommunity monitoring activity |
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance Management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Performance ManagementOperator Productivity |
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance Management
Response /
|
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance ManagementRead time service level |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / Management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Quality / ManagementCS QA |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / ManagementData Report |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / ManagementGlobal / Emotional CS |
Lite
|
Professional
|
Premium
|
Enterprise
|
Client management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Client managementVOC Management |
Lite
|
Professional
|
Premium
|
Enterprise
|
Client managementVIP specialized management |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional features |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Additional features
happy calls/ cold calls
|
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresCustomer satisfaction surveys |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresViral marketing |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresBlogs / SNS Operations |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresAdditional operations customizing |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresMatching solution development (SI) |
Lite
|
Professional
|
Premium
|
Enterprise
|
IT Solution company “B”
Post – implementation effects
We outsource in a way that matches your companies’ size, even if it is a one man company so it is possible to use our services at a reasonable price while also being able to have highly satisfactory professional CS.
-
#Start-up #PRE-A investment attraction company websites/apps
Customer channel: Company admin, webchats
CS volume: Less than 20 cases a day
If error while using or failure occured not having hotlines leading to customer dissatisfaction.
All contact- again without missing any enquiries IVR callback / attract users to chat , etc.
B2B Customer numbers increasing lead to the number of enquiries to also increase, but is difficult to respond quickly.
Through expert operators professional-level quality customer care is provided.
Absence of CS specialized teammates, as well as operation solutions constantly leading to occurence of lost enquiries.
For service improvement detailed customer enquiry type data determined.
If it’s similar to company B, we can increase operational efficiency by introducing a professional plan!
Customer Interview
Endless operation’s range
created by experts
a small but significant difference.
Allows for CS conversations to be faster and precise,
leading to customer service qualities have been improved significantly.
[문화N티켓] 오픈을 더화이트커뮤니케이션과 같이 한 이유는?
[텐핑] 1인 마케팅 회사 텐핑이 선택한 더화이트커뮤니케이션
[스마트 스터디] 상어 가족으로 유명한 핑크퐁이 선택한 더화이트커뮤니케이션
[코인원] 암호화폐 거래소 코인원이 TWC를 선택한 이유는?
[화해] 버드뷰가 더화이트커뮤니케이션을 선택한 이유는?
BPO Service estimate consultation
If you are facing difficulties in choosing plans
discuss with an expert agent then decide!