Service Plan
Click the view payment plans details button
for each plan to view further information about them.
Lite Plan
1,500,000 won
*CS agent sharing service
Monthly plan subscriptions ( VAT seperate)
- CS by call / CS by chat
- Dashboard / Mail CS
- Community Monitoring Activity
- Operator Productivity management
- CS QA / Data Report
- Happy / Cold call, mail activities
- At-home work management service (discuss seperately)
Professional Plan
Seperate Discussions
*1 on 1 agent operations
Chat with experts first, select monthly plan later
- Team services
- Light plan service included
- Response / processing rate performance management
- VOC management
- happy / cold call, mail activity (outbound)
Premium Plan
Seperate Discussions
*Minimum of 2 managers operating
Chat with experts first, select monthly plan later
- Dedicated team service
- Lite ~ Professional service included
- Read time service level management
- Global Customer service
- Emotional counseling
- Regular operations / trend reports
- VIP dedicated management
- Customer satisfaction survey
Enterprise Plan
Seperate Discussions
*2 managers operating per team
Chat with experts first, select monthly plan later
- Dedicated team service
- Lite ~Premium service included
- Blog / SNS management
- Additional operation customizing
- Matching solution development (SI)
- Corporate type professional operation service provided
If premium plan is selected.
A specialized team is formedjust for that single client||and provides a seamless customer experience
Responsive to changes & expansion of businesses, and is optimized for
data-based VOC management, already tested & verified by over 120 clients.
โ Operations specialist
โ Customizing report
โ VOC based service improvement suggestions
Service Support
Each plans’ supported services needs to be checked thoroughly.
Service Channels |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Service ChannelsCS by call |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCS by chat |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCS by Dashboard / mail |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCommunity monitoring activity |
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance Management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Performance ManagementOperator Productivity |
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance Management
Response /
|
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance ManagementRead time service level |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / Management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Quality / ManagementCS QA |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / ManagementData Report |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / ManagementGlobal / Emotional CS |
Lite
|
Professional
|
Premium
|
Enterprise
|
Client management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Client managementVOC Management |
Lite
|
Professional
|
Premium
|
Enterprise
|
Client managementVIP specialized management |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional features |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Additional features
happy calls/ cold calls
|
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresCustomer satisfaction surveys |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresViral marketing |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresBlogs / SNS Operations |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresAdditional operations customizing |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresMatching solution development (SI) |
Lite
|
Professional
|
Premium
|
Enterprise
|
F&B Franchise company “C”
post-implementation effects
CS is connected through VOC management, allowing
for CX improvements flexible operations that are managed
depending on situations leads to enhanced efficiency.
-
#Franchise #Omni-channel #Seasonal- issues
Customer channels: Company admins, calls, webchats, dashboard
CS Volume: Over 100 cases
Through various channels Large amounts of enquiries are brought in.
Regardless of the enquiry channels continuous unified CX provided.
CS didn’t lead to VOC management caused repeated claims.
Through VOC, service insight reports Improvement points inspected.
Seasonal events are repeatedly progressed but face difficulties in operating flexibly.
Following issues emergency countermeasure systems operated.
If the client company’s situation is similar to company “C”, then implement out premium plan to increase operation efficiency!
Customer Interview
Endless operation’s range
created by experts
a small but significant difference.
Allows for CS conversations to be faster and precise,
leading to customer service qualities have been improved significantly.
[๋ฌธํNํฐ์ผ] ์คํ์ ๋ํ์ดํธ์ปค๋ฎค๋์ผ์ด์ ๊ณผ ๊ฐ์ด ํ ์ด์ ๋?
[ํ ํ] 1์ธ ๋ง์ผํ ํ์ฌ ํ ํ์ด ์ ํํ ๋ํ์ดํธ์ปค๋ฎค๋์ผ์ด์
[์ค๋งํธ ์คํฐ๋] ์์ด ๊ฐ์กฑ์ผ๋ก ์ ๋ช ํ ํํฌํ์ด ์ ํํ ๋ํ์ดํธ์ปค๋ฎค๋์ผ์ด์
[์ฝ์ธ์] ์ํธํํ ๊ฑฐ๋์ ์ฝ์ธ์์ด TWC๋ฅผ ์ ํํ ์ด์ ๋?
[ํํด] ๋ฒ๋๋ทฐ๊ฐ ๋ํ์ดํธ์ปค๋ฎค๋์ผ์ด์ ์ ์ ํํ ์ด์ ๋?
BPO Service estimate consultation
If you are facing difficulties in choosing plans
discuss with an expert agent then decide!