Service Plan
Click the view payment plans details button
for each plan to view further information about them.
Lite Plan
1,500,000 won
*CS agent sharing service
Monthly plan subscriptions ( VAT seperate)
- CS by call / CS by chat
- Dashboard / Mail CS
- Community Monitoring Activity
- Operator Productivity management
- CS QA / Data Report
- Happy / Cold call, mail activities
- At-home work management service (discuss seperately)
Professional Plan
Seperate Discussions
*1 on 1 agent operations
Chat with experts first, select monthly plan later
- Team services
- Light plan service included
- Response / processing rate performance management
- VOC management
- happy / cold call, mail activity (outbound)
Premium Plan
Seperate Discussions
*Minimum of 2 managers operating
Chat with experts first, select monthly plan later
- Dedicated team service
- Lite ~ Professional service included
- Read time service level management
- Global Customer service
- Emotional counseling
- Regular operations / trend reports
- VIP dedicated management
- Customer satisfaction survey
Enterprise Plan
Seperate Discussions
*2 managers operating per team
Chat with experts first, select monthly plan later
- Dedicated team service
- Lite ~Premium service included
- Blog / SNS management
- Additional operation customizing
- Matching solution development (SI)
- Corporate type professional operation service provided
If enterprise plan is selected.
Constructing systemsthat only consists of what the client company requires||allowing for customized operations that match their needs
The operations’ range depends on the customer’s needs, global customer service as well as customer’s emotional care service, etc.
You wil be able to experience vairous range types of operation services.
✅ Customizing plan
✅ Corporate-type professional operations service
✅ Matching operations provided
Service Support
Each plans’ supported services needs to be checked thoroughly.
Service Channels |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Service ChannelsCS by call |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCS by chat |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCS by Dashboard / mail |
Lite
|
Professional
|
Premium
|
Enterprise
|
Service ChannelsCommunity monitoring activity |
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance Management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Performance ManagementOperator Productivity |
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance Management
Response /
|
Lite
|
Professional
|
Premium
|
Enterprise
|
Performance ManagementRead time service level |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / Management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Quality / ManagementCS QA |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / ManagementData Report |
Lite
|
Professional
|
Premium
|
Enterprise
|
Quality / ManagementGlobal / Emotional CS |
Lite
|
Professional
|
Premium
|
Enterprise
|
Client management |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Client managementVOC Management |
Lite
|
Professional
|
Premium
|
Enterprise
|
Client managementVIP specialized management |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional features |
Lite |
Professional |
Premium |
Enterprise |
|---|---|---|---|---|
Additional features
happy calls/ cold calls
|
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresCustomer satisfaction surveys |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresViral marketing |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresBlogs / SNS Operations |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresAdditional operations customizing |
Lite
|
Professional
|
Premium
|
Enterprise
|
Additional featuresMatching solution development (SI) |
Lite
|
Professional
|
Premium
|
Enterprise
|
Trip service company “D”
post-implementation effects
Operations that are designed centralized on giving tasks that match the services
characteristics Providing positive brand experiences to client companies.
-
#GlobalService #Multibrand #Large-scale CS center operation
Customer channels: company admin, web-chats, KakaoTalk
CS Volume: More than 50 cases a day, community management
to maintain positive relationships with customers.
Other than delivering information Customer-friendly services are lacking.
Professional license holding expert agents will initiate customer emotion care.
Employment of workers & difficulties in education for information required for consulting foreigners.
Through operation policies & manuals Provision of foreign language services of the same quality of CX.
Generalized quality management’s difficiulties and other challenges in operating large-scale CS center operations.
Expert QA agents implemented allowing for more generalized, professionalized QA feature.
If specialized operation tasks are required like company “D”, Implementing enterprise plans will increase operation efficiency!
Customer Interview
Endless operation’s range
created by experts
a small but significant difference.
Allows for CS conversations to be faster and precise,
leading to customer service qualities have been improved significantly.
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BPO Service estimate consultation
If you are facing difficulties in choosing plans
discuss with an expert agent then decide!