Resolve 24 hour customer enquiries through chatbots
Chatbot utilization to take responsibility for customer's voices 24/7
Chatbot scenario setup? how do i do it?
Cloudgate’s chatbot setup is simple and convenient.
Generate various scenarios.
Easily understanable & convenient setup process Generate scenarios that perfectly match your companies situation.
Generate a wide range of scenarios to conduct customer services
24/7 with no breaks in between. not just customer response,
it can be used for marketing, event, and feedback generation/collection
purposes to expand cutomer lead.
Adaptable to the various journeys of each individual customer.
Chatbot scenarios
We thought from the customer’s point of view
Don’t worry about difficult & complex scenarios anymore.
Generate a maximum of 10 scenarios with ease,
and conduct matching customer services
to maximize customer satisfaction.
Diverse templates
7 types of basic templates are provided
use them to freely create chatbot scenarios.
Customized chatbots
If you complete chatbot scenarios converse
with customers through various customized versions.
Listen closely to customer’s voices.
Survey features for obtaining customer feedback information.
Survey
Through surveys, service & product feedbacks
could be reflected on imrpovements.
Survey notifications
At a selected point utilize notification talks or messages to obtain feedback froma wider range of people.
Survey Statistics
Delivered survey’s response rate and each categories statistics can be checked & the response results canbe viewed and be analyzed easily.
Customer Stories
How are client companies
using cloudgate?
