While managing customers, creating trust through statistics
Quick responses — Customer cares are done properly
Feature that allows business expansion.
Revolutionary AI data platform.
Improve customer experience & reduce management
resources connects to sales enhancement.
Sales enhancement
connected to statistics feature.
- Call CS allows incoming, outgoing, response rate, call time status.
- Aggregated statistics analysis per ticket’s status / importance.
- Message, call services, CS ratings indicator, survey statistics analysis.
Live statuses can be checked, allowing for insights gained
through operations to be reflected quickly onto tasks.
Trustworthy AI-based statistics
Fast response possible
Live statistics analysis.
Statistical data for completed CS cases are available, making it possible for the cases
to be continued after one session, as customer voices can be datafied and managed.
Chat statistics
Chatbot integrated CS pathway types
used to analyze and provide more efficient
response management.
CS ratings / review indicator
Used as the main indicator for customer services
data per category can be checked
by statistics per date.
Customer Stories
How are client companies
using cloudgate?
