Combine all channels that fufills our customers’ request
CS channels are manageable on one screen Sync channels with ease
Exceeding multichannels, complete unified channel solution.
One point of management.
Linked chat channel
Customer services operaating
on various channels can be
managed all on one screen.
Other than basic webchats Kakaotalk CS messages,
Kakaotalk notification messages, Naver Talktalk,
Facebook messenger, chat messages, emails, etc.
Various CS channels can be operated.
Linked chat channel
With just simple settings easy to sync and use,
customer service distribution & allocation also
becomes easy to process.
Linked sales channel
Smartstores, Café 24, Makeshop, company malls
if used orders & customer information
can be viewed live on cloudgate.
Channel syncronization & simultaneously ticket functions used to optimize operations.
Customer service tickets
*What are tickets?
Tickets are convenient features that help manage customer information CS content that were obtained from various channels as a whole.
One ticket for one customer
All CS histories are managed at tickets.
As customer service channels increase, and as customers increase
necessary to analyze at a glance.
Smart & convenient, customer service
journey management system.
All informations about customer service
compiling ticket feature.
Per ticket status,per priority ranking
ticket lists are reviewed to provide detailed
customer service & management.
Customer Stories
How are client companies
using cloudgate?
