Features that anyone can utilize easily
Respond to call & chat enquiries at once Maximize work efficiency!
Manage multiple CS channels all on one screen.
Calls, chats, and emails all are accessible on one account.
Cloudgate shows the highest level of productivity.
On one solution deal with
all service enquiries at once.
customers are more comfortable as they are able to send enquiries
the way they want to, and agents are also more comfortable as they
can use cloudgate to manage simultaneously.
No device setup, anywhere!
EasyCall Consultation Service
Cloudgate Easy Call Service
Experience phone consultations with customers on the web!
What is EasyCall?
It is a service that allows you to consult by phone using only a web browser.
Anytime, anywhere No matter where you are,
allows you to work on counseling without a phone and other equipment.
From one solution to call services.
Call services
Exceeds just being a simple call response and
allows for efficient call response to be possible.
IVR scenario, recording, resevations/cancel/waiting calls and
more services that are required for call services are all provided.
Call channel link
Press one button to distirbute calls, live monitoring and live customer information checking, revolutionary & efficient call services are possible.
KT’s call infrastructure
Through Korea’s largest KT infrastructure,
a more stable call service is provided.
AWS cloud server
World’s largest AWS cloud servers utilized to provide a complete calls & chats unified service
Seperate channel accessing is not needed, all accessible on one place.
Chat services
One to many customer response
utilized to lock in more customers quickly.
Supplies unified channels that provides consistent experiences to customers.
depending on client’s needs, agents for each category can be dispatched,
statistics for each channel makes CS monitoring possible.
Mail enquiries included all at once
Enquiries sent through emails, with just a quick setting adjustment, Resolves problem of having to check for messages constantly at service desks.
Shopping mall order syncronization
Fast & effective customer service’s essential factor company malls, smart store customers order informations synced.
CS
template
Frequently used phrases can be saved as templates allowing
for fast responses when similar enquiries are encountered.
Customer Stories
How are client companies
using cloudgate?
