TWC develops AICC and provides CX service
Through AI technology
Contact Center Advancements
Customer Care Automation||Lower CostsIncrease in SalesEfficient Conversation Management||From A to ZListens to clients Change trends in customer service
Contact Center Advancements
Customer Care Automation
AICC that TWC envisions
Experienced inconveniences during
your conversation?
TWC provides unified AI customer service solution,
customer service outsourcing,
customer service tools distribution,
all of these services are included.
Own Online mall + EC Platform
It is uncomfortable to manage company malls
and smart stores seperately!
Try the cloudgate solution
Company malls and smart store link
allows for orders and customer information
to be viewed on cloudgate In real time.
Customer service operations outsourcing
Expenses on workers are becoming overwhelming
as the number of workers increase!
Try BPO customer service outsourcing
Through expert agents customer service operations outsourcing services can be used, or through customer service solutions manage more efficiently and reduce agent numbers.
Unified call + chat customer service
Managing call and chat services
seperately is tiring.
Try the cloudgate solution
Call amd chat enquiries on one screen
respond simultaneously
maximize productivity.
Customer consultation headset equipment
Both users and agents have to repeat themselves
several times if the sound quality is not clear.
Try our customer service specialized Jabra headphones
Customer service solutions, outsourcing, customer service
tools distribution, are all included in the customer service
related total service that is provided.
Amalgamated AI customer service solution
are you working efficiently?
A method to increase
customer service productivity!
Calls, chats, and emails for customer service
all in one screen Manage easily and improve work efficiency
Reducing costs while increasing work productivity through
an expert agent’s conversational and management skills and methods.
Need a professional agent’s
experiences and know-hows?
From one person businesses to large businesses with over 100 employees from A (customer services) to Z {customer experience (CX) management we provide outsourcing services that match our client companies’ needs.
Improve customer service quality
with professional customer service equipment.
The No.1 office-work headset brand Jabra Increases customer and agent’s satisfaction.
Provides headsets for consultants at contact centers,
office-use and portable headsets, as well as audio systems
for online meetings.
Partners
To provide flawless services, with leading companies.
By providing the most suitable customer services and management for each individual client,
we are growing together alongside the companies that are the trendsetters of their industry.
ISO/IEC 27001
International Standard Certificate ISO 27001
Strengthened Data Protection and Security
We provide secure solutions and services for data protection through continuous security verifications.
Customer consultation solutions and operations outsourcing
Korea’s first information protection international certification.
TWC News
Explore various articles about TWC.
